nemokc's Blog

I did something last week that I have done many times without giving it a second thought.  Except this time it didn't go very well and it made me realize an unexpected danger that goes with this activity.    What scary thing did I do?     I ORDERED A LARGE THIN CRUST PIZZA FROM PIZZA HUT.

The pizza arrived over 30 minutes late, it was completely cold and the box was soaked with grease.   I spoke with a manager from the local store while the driver was still there.  He took $5 off the pizza because the delivery was late but informed me that all he could do with it being cold was to have the driver bring it back & they would make me another.  Other than that option I would have to call an 800 number to complain.  It was late, so I took the pizza & called the 800 number.   They told me that a Regional Manager would contact me within 72 hours concerning my complaint.    After three days had passed with no call, I called back and was informed that 72 hours really meant 3 business days.   I explained to the customer service rep. that I was really very angry and that it centered more on the complete lack of customer service from the local store & the call center than anything else.  If anyone had been proactive & offered me coupons (or really anything other than an 800 number) it would have settled the issue.    I was called back by the same customer service  rep. who said she would send me a certificate for two free pizzas and report to the local store manager how his employee had handled the situation.

So far, this was all just annoyance, nothing too serious.   But four hours later, I received 5 calls  from a private number.   I was screamed at, cursed at, threatened and asked if I wanted to suck various anatomical parts of the caller (who sounded like a teenage male).   They also wanted to know if I liked pizza.   Now I'm not saying that it was a Pizza Hut employee who called; but I don't believe in coincidences either.

This was a MAJOR ANNOYANCE.  But upon reflection I realized that it was more than that.    Any time you call anyone to make a delivery to your home you open yourself up to danger.    The hourly, minimum-wage employee on the other end of the phone has access to your name, your home phone number, your home address and even possibly your credit card number.   The possibilities and the inherent danger of this had never occurred to me until I received harassing calls in the middle of the night.   

The quality of the pizza or the slow delivery is really not an issue.   But the fact that someone now has personal information on myself & my family gives me pause.    I gave a lot of thought to all of the ways that information could be used and didn't like the length of the list I came up with.  I've since been told that Pizza Hut (and other companies) sell this information to search engines.  Those search engines then are used by insurance agencies, government departments, creditors, debt collectors and anyone else willing to pay a fee to track you down.  It made me think a lot about the number of times I carelessly give personal information out.   It a mistake I make frequently and hope to correct in the future.

And in case your wondering, yes I did call Pizza Hut to report the harrassing calls.....and guess what?    The mythical Regional Manager of Store #726245 (who never called me concerning the original complaint) will get back to me about the threatening phone calls within three business days.   TALK ABOUT QUALITY CUSTOMER SERVICE!  It's made me very happy to go pick up my own food in the future.   But it's something I thought you might want to think about before you called Pizza Hut (or any delivery service)  for dinner tonight.   Instead you might consider taking your business to a Independent and locally owned restaurant as opposed to a national chain restaurant.   Because if you do have a problem with  a locally owned establishment....they're small enough to care!

I did something last week that I have done many times without giving it a second thought.  Except this time it didn't go very well and it made me realize an unexpected danger that goes with this activity.    What scary thing did I do?     I ORDERED A LARGE THIN CRUST PIZZA FROM PIZZA HUT.

The pizza arrived over 30 minutes late, it was completely cold and the box was soaked with grease.   I spoke with a manager from the local store while the driver was still there.  He took $5 off the pizza because the delivery was late but informed me that all he could do with it being cold was to have the driver bring it back & they would make me another.  Other than that option I would have to call an 800 number to complain.  It was late, so I took the pizza & called the 800 number.   They told me that a Regional Manager would contact me within 72 hours concerning my complaint.    After three days had passed with no call, I called back and was informed that 72 hours really meant 3 business days.   I explained to the customer service rep. that I was really very angry and that it centered more on the complete lack of customer service from the local store & the call center than anything else.  If anyone had been proactive & offered me coupons (or really anything other than an 800 number) it would have settled the issue.    I was called back by the same customer service  rep. who said she would send me a certificate for two free pizzas and report to the local store manager how his employee had handled the situation.

So far, this was all just annoyance, nothing too serious.   But four hours later, I received 5 calls  from a private number.   I was screamed at, cursed at, threatened and asked if I wanted to suck various anatomical parts of the caller (who sounded like a teenage male).   They also wanted to know if I liked pizza.   Now I'm not saying that it was a Pizza Hut employee who called; but I don't believe in coincidences either.

This was a MAJOR ANNOYANCE.  But upon reflection I realized that it was more than that.    Any time you call anyone to make a delivery to your home you open yourself up to danger.    The hourly, minimum-wage employee on the other end of the phone has access to your name, your home phone number, your home address and even possibly your credit card number.   The possibilities and the inherent danger of this had never occurred to me until I received harassing calls in the middle of the night.   

The quality of the pizza or the slow delivery is really not an issue.   But the fact that someone now has personal information on myself & my family gives me pause.    I gave a lot of thought to all of the ways that information could be used and didn't like the length of the list I came up with.  I've since been told that Pizza Hut (and other companies) sell this information to search engines.  Those search engines then are used by insurance agencies, government departments, creditors, debt collectors and anyone else willing to pay a fee to track you down.  It made me think a lot about the number of times I carelessly give personal information out.   It a mistake I make frequently and hope to correct in the future.

And in case your wondering, yes I did call Pizza Hut to report the harrassing calls.....and guess what?    The mythical Regional Manager of Store #726245 (who never called me concerning the original complaint) will get back to me about the threatening phone calls within three business days.   TALK ABOUT QUALITY CUSTOMER SERVICE!  It's made me very happy to go pick up my own food in the future.   But it's something I thought you might want to think about before you called Pizza Hut (or any delivery service)  for dinner tonight.   Instead you might consider taking your business to a Independent and locally owned restaurant as opposed to a national chain restaurant.   Because if you do have a problem with  a locally owned establishment....they're small enough to care!

I did something last week that I have done many times without giving it a second thought.  Except this time it didn't go very well and it made me realize an unexpected danger that goes with this activity.    What scary thing did I do?     I ORDERED A LARGE THIN CRUST PIZZA FROM PIZZA HUT.

The pizza arrived over 30 minutes late, it was completely cold and the box was soaked with grease.   I spoke with a manager from the local store while the driver was still there.  He took $5 off the pizza because the delivery was late but informed me that all he could do with it being cold was to have the driver bring it back & they would make me another.  Other than that option I would have to call an 800 number to complain.  It was late, so I took the pizza & called the 800 number.   They told me that a Regional Manager would contact me within 72 hours concerning my complaint.    After three days had passed with no call, I called back and was informed that 72 hours really meant 3 business days.   I explained to the customer service rep. that I was really very angry and that it centered more on the complete lack of customer service from the local store & the call center than anything else.  If anyone had been proactive & offered me coupons (or really anything other than an 800 number) it would have settled the issue.    I was called back by the same customer service  rep. who said she would send me a certificate for two free pizzas and report to the local store manager how his employee had handled the situation.

So far, this was all just annoyance, nothing too serious.   But four hours later, I received 5 calls  from a private number.   I was screamed at, cursed at, threatened and asked if I wanted to suck various anatomical parts of the caller (who sounded like a teenage male).   They also wanted to know if I liked pizza.   Now I'm not saying that it was a Pizza Hut employee who called; but I don't believe in coincidences either.

This was a MAJOR ANNOYANCE.  But upon reflection I realized that it was more than that.    Any time you call anyone to make a delivery to your home you open yourself up to danger.    The hourly, minimum-wage employee on the other end of the phone has access to your name, your home phone number, your home address and even possibly your credit card number.   The possibilities and the inherent danger of this had never occurred to me until I received harassing calls in the middle of the night.   

The quality of the pizza or the slow delivery is really not an issue.   But the fact that someone now has personal information on myself & my family gives me pause.    I gave a lot of thought to all of the ways that information could be used and didn't like the length of the list I came up with.  I've since been told that Pizza Hut (and other companies) sell this information to search engines.  Those search engines then are used by insurance agencies, government departments, creditors, debt collectors and anyone else willing to pay a fee to track you down.  It made me think a lot about the number of times I carelessly give personal information out.   It a mistake I make frequently and hope to correct in the future.

And in case your wondering, yes I did call Pizza Hut to report the harrassing calls.....and guess what?    The mythical Regional Manager of Store #726245 (who never called me concerning the original complaint) will get back to me about the threatening phone calls within three business days.   TALK ABOUT QUALITY CUSTOMER SERVICE!  It's made me very happy to go pick up my own food in the future.   But it's something I thought you might want to think about before you called Pizza Hut (or any delivery service)  for dinner tonight.   Instead you might consider taking your business to a Independent and locally owned restaurant as opposed to a national chain restaurant.   Because if you do have a problem with  a locally owned establishment....they're small enough to care!

I did something last week that I have done many times without giving it a second thought.  Except this time it didn't go very well and it made me realize an unexpected danger that goes with this activity.    What scary thing did I do?     I ORDERED A LARGE THIN CRUST PIZZA FROM PIZZA HUT.

The pizza arrived over 30 minutes late, it was completely cold and the box was soaked with grease.   I spoke with a manager from the local store while the driver was still there.  He took $5 off the pizza because the delivery was late but informed me that all he could do with it being cold was to have the driver bring it back & they would make me another.  Other than that option I would have to call an 800 number to complain.  It was late, so I took the pizza & called the 800 number.   They told me that a Regional Manager would contact me within 72 hours concerning my complaint.    After three days had passed with no call, I called back and was informed that 72 hours really meant 3 business days.   I explained to the customer service rep. that I was really very angry and that it centered more on the complete lack of customer service from the local store & the call center than anything else.  If anyone had been proactive & offered me coupons (or really anything other than an 800 number) it would have settled the issue.    I was called back by the same customer service  rep. who said she would send me a certificate for two free pizzas and report to the local store manager how his employee had handled the situation.

So far, this was all just annoyance, nothing too serious.   But four hours later, I received 5 calls  from a private number.   I was screamed at, cursed at, threatened and asked if I wanted to suck various anatomical parts of the caller (who sounded like a teenage male).   They also wanted to know if I liked pizza.   Now I'm not saying that it was a Pizza Hut employee who called; but I don't believe in coincidences either.

This was a MAJOR ANNOYANCE.  But upon reflection I realized that it was more than that.    Any time you call anyone to make a delivery to your home you open yourself up to danger.    The hourly, minimum-wage employee on the other end of the phone has access to your name, your home phone number, your home address and even possibly your credit card number.   The possibilities and the inherent danger of this had never occurred to me until I received harassing calls in the middle of the night.   

The quality of the pizza or the slow delivery is really not an issue.   But the fact that someone now has personal information on myself & my family gives me pause.    I gave a lot of thought to all of the ways that information could be used and didn't like the length of the list I came up with.  I've since been told that Pizza Hut (and other companies) sell this information to search engines.  Those search engines then are used by insurance agencies, government departments, creditors, debt collectors and anyone else willing to pay a fee to track you down.  It made me think a lot about the number of times I carelessly give personal information out.   It a mistake I make frequently and hope to correct in the future.

And in case your wondering, yes I did call Pizza Hut to report the harrassing calls.....and guess what?    The mythical Regional Manager of Store #726245 (who never called me concerning the original complaint) will get back to me about the threatening phone calls within three business days.   TALK ABOUT QUALITY CUSTOMER SERVICE!  It's made me very happy to go pick up my own food in the future.   But it's something I thought you might want to think about before you called Pizza Hut (or any delivery service)  for dinner tonight.   Instead you might consider taking your business to a Independent and locally owned restaurant as opposed to a national chain restaurant.   Because if you do have a problem with  a locally owned establishment....they're small enough to care!

I did something last week that I have done many times without giving it a second thought.  Except this time it didn't go very well and it made me realize an unexpected danger that goes with this activity.    What scary thing did I do?     I ORDERED A LARGE THIN CRUST PIZZA FROM PIZZA HUT.
The pizza arrived over 30 minutes late, it was completely cold and the box was soaked with grease.   I spoke with a manager from the local store while the driver was still there.  He took $5 off the pizza because the delivery was late but informed me that all he could do with it being cold was to have the driver bring it back & they would make me another.  Other than that option I would have to call an 800 number to complain.  It was late, so I took the pizza & called the 800 number.   They told me that a Regional Manager would contact me within 72 hours concerning my complaint.    After three days had passed with no call, I called back and was informed that 72 hours really meant 3 business days.   I explained to the customer service rep. that I was really very angry and that it centered more on the complete lack of customer service from the local store & the call center than anything else.  If anyone had been proactive & offered me coupons (or really anything other than an 800 number) it would have settled the issue.    I was called back by the same customer service  rep. who said she would send me a certificate for two free pizzas and report to the local store manager how his employee had handled the situation.
So far, this was all just annoyance, nothing too serious.   But four hours later, I received 5 calls  from a private number.   I was screamed at, cursed at, threatened and asked if I wanted to suck various anatomical parts of the caller (who sounded like a teenage male).   They also wanted to know if I liked pizza.   Now I'm not saying that it was a Pizza Hut employee who called; but I don't believe in coincidences either.
This was a MAJOR ANNOYANCE.  But upon reflection I realized that it was more than that.    Any time you call anyone to make a delivery to your home you open yourself up to danger.    The hourly, minimum-wage employee on the other end of the phone has access to your name, your home phone number, your home address and even possibly your credit card number.   The possibilities and the inherent danger of this had never occurred to me until I received harassing calls in the middle of the night.   
The quality of the pizza or the slow delivery is really not an issue.   But the fact that someone now has personal information on myself & my family gives me pause.    I gave a lot of thought to all of the ways that information could be used and didn't like the length of the list I came up with.  I've since been told that Pizza Hut (and other companies) sell this information to search engines.  Those search engines then are used by insurance agencies, government departments, creditors, debt collectors and anyone else willing to pay a fee to track you down.  It made me think a lot about the number of times I carelessly give personal information out.   It a mistake I make frequently and hope to correct in the future.
And in case your wondering, yes I did call Pizza Hut to report the harrassing calls.....and guess what?    The mythical Regional Manager of Store #726245 (who never called me concerning the original complaint) will get back to me about the threatening phone calls within three business days.   TALK ABOUT QUALITY CUSTOMER SERVICE!  It's made me very happy to go pick up my own food in the future.   But it's something I thought you might want to think about before you called Pizza Hut (or any delivery service)  for dinner tonight.   Instead you might consider taking your business to a Independent and locally owned restaurant as opposed to a national chain restaurant.   Because if you do have a problem with  a locally owned establishment....they're small enough to care!

I did something last week that I have done many times without giving it a second thought.  Except this time it didn't go very well and it made me realize an unexpected danger that goes with this activity.    What scary thing did I do?     I ORDERED A LARGE THIN CRUST PIZZA FROM PIZZA HUT.

The pizza arrived over 30 minutes late, it was completely cold and the box was soaked with grease.   I spoke with a manager from the local store while the driver was still there.  He took $5 off the pizza because the delivery was late but informed me that all he could do with it being cold was to have the driver bring it back & they would make me another.  Other than that option I would have to call an 800 number to complain.  It was late, so I took the pizza & called the 800 number.   They told me that a Regional Manager would contact me within 72 hours concerning my complaint.    After three days had passed with no call, I called back and was informed that 72 hours really meant 3 business days.   I explained to the customer service rep. that I was really very angry and that it centered more on the complete lack of customer service from the local store & the call center than anything else.  If anyone had been proactive & offered me coupons (or really anything other than an 800 number) it would have settled the issue.    I was called back by the same customer service  rep. who said she would send me a certificate for two free pizzas and report to the local store manager how his employee had handled the situation.

So far, this was all just annoyance, nothing too serious.   But four hours later, I received 5 calls  from a private number.   I was screamed at, cursed at, threatened and asked if I wanted to suck various anatomical parts of the caller (who sounded like a teenage male).   They also wanted to know if I liked pizza.   Now I'm not saying that it was a Pizza Hut employee who called; but I don't believe in coincidences either.

This was a MAJOR ANNOYANCE.  But upon reflection I realized that it was more than that.    Any time you call anyone to make a delivery to your home you open yourself up to danger.    The hourly, minimum-wage employee on the other end of the phone has access to your name, your home phone number, your home address and even possibly your credit card number.   The possibilities and the inherent danger of this had never occurred to me until I received harassing calls in the middle of the night.   

The quality of the pizza or the slow delivery is really not an issue.   But the fact that someone now has personal information on myself & my family gives me pause.    I gave a lot of thought to all of the ways that information could be used and didn't like the length of the list I came up with.  I've since been told that Pizza Hut (and other companies) sell this information to search engines.  Those search engines then are used by insurance agencies, government departments, creditors, debt collectors and anyone else willing to pay a fee to track you down.  It made me think a lot about the number of times I carelessly give personal information out.   It a mistake I make frequently and hope to correct in the future.

And in case your wondering, yes I did call Pizza Hut to report the harrassing calls.....and guess what?    The mythical Regional Manager of Store #726245 (who never called me concerning the original complaint) will get back to me about the threatening phone calls within three business days.   TALK ABOUT QUALITY CUSTOMER SERVICE!  It's made me very happy to go pick up my own food in the future.   But it's something I thought you might want to think about before you called Pizza Hut (or any delivery service)  for dinner tonight.   Instead you might consider taking your business to a Independent and locally owned restaurant as opposed to a national chain restaurant.   Because if you do have a problem with  a locally owned establishment....they're small enough to care!